All Keeley pedals include a two year parts and labor warranty!
For all repairs you must complete the Repair Ticket Form below before you return a pedal for repair. We only repair pedals that have been made or modded by us, or pedals that are going to receive our mod while they are getting repaired.
Warranty Qualifications- If your pedal was purchased new within the last 2 years, either directly from us or from a dealer, you do not have to pay the repair fee. Please just print this page off after you have filled out the ticket and before you click send.
We do not repair or service any pedals that were not either built or modified by Keeley Electronics.
There may be repair fees for pedals that have malfunctioned from user error like plugging in wrong power supply, running over it with a truck, etc… Thank you for your cooperation!
Pedals that are returned for repairs that fall outside our 2 year factory warranty may incur a small fee. Please contact our Service Department for more information: firstname.lastname@example.org
Repair Ticket Form
For warranty repair please complete the form below. You will then be prompted to complete payment of $29.95/$59.95 (international), which includes standard repairs and return shipping costs.
Most repairs are quickly turned around in 1-2 weeks shop time.
Direct all service related questions to email@example.com
Please check your Spam Folder for a reply from Keeley. Sometimes our replies get directed to Spam. Thanks!
IF YOUR PEDAL IS UNDER WARRANTY, PLEASE PRINT THIS SCREEN BEFORE HITTING SEND.
After you have completed the Repair Ticket Form and made payment please send your pedal to:
1733 S Fretz Ave, Suite C
Edmond, OK 73013
Along with your pedal please include your: Name, Address, Phone, Email, and a description of the problem.
Refund and Exchange Policy
The pedal must have been purchased directly from Keeley Electronics. Refunds and exchanges will not be accepted for pedals purchased from a dealer, website, or eBay. The pedal must be in perfect condition (no scratches, Velcro, ect.). The original box must be returned with the pedal as well. All returned and exchanged pedals are inspected and will be returned to the customer if they are found to not be in acceptable condition. The customer has 48 hours to try the pedal out and to notify Keeley Electronics that they would like to return or exchange it and a full refund will be given once the pedal has been inspected. If we are not notified within the 48 hour test period, you still have up to two weeks to contact us to return or exchange your pedal but you will be charged 10% of the pedals cost as a restocking fee. There are no refunds or exchanges after two weeks. Thank you for your cooperation!
*IMPORTANT* There are absolutely no refunds on mod work! Don’t send a pedal in for mod work unless you are confident that you will like the modification. Please visit the pedal’s page on out site for sound clips or listen to the many great demos of our pedals out there on the web to make sure you like the enhancements our mods provide before you send in your own pedal for modification. Modded pedals cannot and will not be reversed once the mod is done.